The goal of a claim letter is to accuse, blame, or threaten the ...

[colton]

The goal of a claim letter is to accuse, blame, or threaten the reader.
 
  Indicate whether the statement is true or false

Question 2

When a customer first fails to pay a bill on time, it is wise to assume that this failure is an oversight.
 
  Indicate whether the statement is true or false

[Tonny]

Answer to Question 1

FALSE
The goal of a claim letter is not to accuse, blame, or threaten the reader. The goal of the claim
letter is to get the missing merchandise, to correct the billing error, or to return the damaged
goodsin other words, to get results.

Answer to Question 2

TRUE
When a customer first fails to pay a bill on time, it is wise to assume that this failure is an
oversight. Therefore, if the usual monthly statement does not produce results, companies
often send the customer a second statement a week or ten days later.

[colton]

Thanks for the timely response, appreciate it

[jomama]

YES! Correct, THANKS for helping me on my review