_____, also referred to as smileys, are a group of characters ...

[ap345]

_____, also referred to as smileys, are a group of characters arranged to look like a face and are used to personalize e-mail messages.
 
  Fill in the blank(s) with correct word

Question 2

_____ are printed forms of memos used to channel messages to specific people within organizations.
 
  Fill in the blank(s) with correct word

[thall411]

Answer to Question 1

Emoticons
Emoticons, also referred to as smileys, are a group of characters arranged to look like a face
and are used to personalize e-mail messages. Emoticons are a way of visually expressing
your emotions in an e-mail.

Answer to Question 2

Routing slips
Three examples of printed forms of memos are the standard memo, the message memo, and
the routing slip. Routing slips are used to channel messages to specific people.

[ap345]

Excellent

[momolu]

Gracias!