Author Question: Rick is attending a training session on communication skills at work. The session is being conducted ... (Read 147 times)

vicotolentino · **on:** Jun 23, 2018

Rick is attending a training session on communication skills at work. The session is being conducted by a famous life-skills coach from another country. Rick is distracted by the speaker's accent and style of speaking because it is so different. In this situation, which of the following actions should Rick take to ensure that his listening is maximized?

A. He should maintain his mental focus on the speaker's message.
B. He should turn away from the speaker so that he can listen more carefully.
C. He should leave the training session.
D. He should maintain less eye contact so that he can listen more actively.

Question 2

Imagine that your manager wants to talk to you about a project. Identify the nonverbal cue that you can use to let your manager know that you are listening to him or her.

A. Stand or sit facing away from your manager to help him or her feel more comfortable.
B. Do not take notes while talking to your manager because it gives the impression that youare distracted.
C. Give the manager your undivided attention so that he or she is comfortable.
D. Ensure minimum eye contact with your manager while he or she is talking.

katkat_flores · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

A
You will sometimes encounter speakers with unusual voices or accents. In these instances,
very active and focused listening is required to adapt to the challenging characteristics of the
speaker's voice. In situations like these, maintaining your mental focus on the speaker's
message is your main priority.

Answer to Question 2

C
One of the nonverbal cues that lets a speaker know you are listening to him or her is giving the
speaker your undivided attention. In other words, don't continue reading a report or working on
your computer during the conversation. Also, don't look at your watch frequently. Doing so
signals a preoccupation with other matters and possible conflicting time commitments.