Author Question: Which of the following communication skills are used when you listen to instructions and ask ... (Read 38 times)

bobbysung · **on:** Jun 23, 2018

Which of the following communication skills are used when you listen to instructions and ask questions for clarification?

A. Listening and reading
B. Listening and writing
C. Reading and writing
D. Listening and speaking

Question 2

Jimmy's understanding and interpretation of an instruction from his teacher is hampered because he is preoccupied with a personal matter. Which type of barrier to communication does this represent?

A. Emotional distraction
B. Physical distraction
C. I-attitude
D. You-attitude

aloop · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

D
Speaking can reinforce your listening skills. Good listeners ask questions to clarify points and
obtain additional information.

Answer to Question 2

A
In the scenario, Jimmy's preoccupation with a personal matter is an emotional distraction.
These distractions may include thinking about a personal matter or allowing an emotion such
as anger to influence how you interpret a message.