Instead of explaining the reason for a company policy when giving ...

[sjones]

Instead of explaining the reason for a company policy when giving bad news, a more effective approach is to be to explain the policy.
 
  Indicate whether the statement is true or false.

Question 2

To remain competitive, businesses should not change procedures and policies in response to the economy, customer needs, and new opportunities that arise.
 
  Indicate whether the statement is true or false.

[ilianabrrr]

Answer to Question 1

Answer: False
Explanation: Instead of referring to the policy, explain the reasoning behind the policy and the refusal.

Answer to Question 2

Answer: False
Explanation: To remain competitive, businesses need to change their procedures and policies in response to the state of the economy, customer needs, and new opportunities that arise. Change is so pervasive in business and industry that change management has emerged as a discipline to help organizations and individuals implement and adapt to change.

[sjones]

TYSM

[raenoj]

Excellent