When evaluating a message, the message should be _____. A) ...

[CQXA]

When evaluating a message, the message should be _____.
 
  A) clear, easy to understand, and honest
  B) passive, thoughtful, and gentle
  C) clear, concise, and objective
  D) easy to understand, honest, and positive
  E) neutral, clear, and short

Question 2

Your audience will be less accepting of bad news if you ________.
 
  A) treat them politely
  B) express understanding of their concerns
  C) show respect for them
  D) use the word you a lot
  E) employ neutral language

[robbielu01]

Answer to Question 1

Answer: A
Explanation: A) As you evaluate your message, look at it objectively and consider whether it is clear, easy to understand, and honest. Also consider whether you are communicating a sense of goodwill toward your audience.

Answer to Question 2

Answer: D
Explanation: D) Excessive use of the word you in a bad-news message may be perceived as accusatory or blaming. If the audience feels blamed rather than respected it is less likely to be open to your message.