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Author Question: Which of the following questions is a part of the analyzing stage of the ACE process for delivering ... (Read 107 times)

FButt

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on: Jun 23, 2018
Which of the following questions is a part of the analyzing stage of the ACE process for delivering bad news?
 
  A) Have I avoided legal complications?
  B) Is the bad news stated clearly and sensitively?
  C) Should I include an apology?
  D) Should I begin with the bad news or lead up to it?
  E) How can I clearly phrase the bad news?

Question 2

In which stage of the ACE process does a communicator determine the best medium to use in providing the bad news?
 
  A) Analyzing
  B) Addressing
  C) Composing
  D) Critiquing
  E) Evaluating


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heinisk01

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) Deciding whether to include an apology or not is part of the analyzing stage of the ACE process. All of the other questions are part of the composing or evaluating stages.

Answer to Question 2

Answer: A
Explanation: A) Angelina is engaged in the analyzing stage of ACE process. Deciding which medium is the most appropriate to deliver your message, anticipating your audience's reaction, and thinking about what you might do to soften the bad news are all part of the first step of the ACE process, analyzing. The other two stages of the process are composing and evaluating.


FButt

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Reply 2 on: Jun 23, 2018
Wow, this really help

tkempin

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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