Author Question: Which of the following questions should be considered when determining the correct medium for ... (Read 114 times)

Tirant22 · **on:** Jun 23, 2018

Which of the following questions should be considered when determining the correct medium for bad-news message?

A) Should you include an apology?
B) Can you do anything to project a positive image?
C) How can you maintain goodwill in the relationship?
D) What justification and explanation should you include?
E) How quickly do you need to share the information?

Question 2

When working in a team, how can you incorporate persuasion into the team decision-making process?

What will be an ideal response?

aloop · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: E
Explanation: E) When determining the correct medium, you must determine if the audience will need time before replying, how to avoid miscommunication, how quickly word needs to get out, and where each recipient of the news is located.

Answer to Question 2

Answer: In the context of decision making, you might think that persuasion means convincing others that you are right so that they make the decision you prefer. However, when you work in a team, persuading others to agree with you can be counterproductive. The goal of team decision making is to generate the best possible solution based on everyone's input.

One approach to achieve this goal is to ask team members to make a strong persuasive case for a specific decision and allow other team members to challenge the selection. If you hear the strongest arguments for each position, then the team can evaluate each position objectively. This process of persuasion requires all team members to listen carefully and be willing to change their minds. But, it often produces a better plan of action than any one individual could devise.