Author Question: When issuing orders or highlighting errors, it is best to use the word you in the message. ... (Read 122 times)

ts19998 · **on:** Jun 23, 2018

When issuing orders or highlighting errors, it is best to use the word you in the message.

Indicate whether the statement is true or false.

Question 2

A routine informational message is likely to surprise or anger the audience.

Indicate whether the statement is true or false.

efwsefaw · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: False
Explanation: To be effective, avoid using you in negative waysfor example, issuing orders and accusations. In those cases, use impersonal expressions rather than you.

Answer to Question 2

Answer: False
Explanation: Some business messages simply convey information rather than make requests or ask questions. For example, you may reply to requests, respond to claims, confirm information, make announcements, or provide instructions. You can consider these messages routine if the information will not surprise, disappoint, or anger the audience.