Sending an email to congratulate a business acquaintance on the ...

[itsmyluck]

Sending an email to congratulate a business acquaintance on the birth of her baby is ________.
 
  A) improper unless you have a close personal relationship
  B) tactless and a letter should be mailed instead
  C) inappropriate since it is in reference to an event in her personal life
  D) best done with direct organization
  E) most effective when it begins with supporting details and builds up to congratulating

Question 2

_______ build goodwill by recognizing someone else's achievements or important events.
 
  A) Thank-you messages
  B) Congratulatory messages
  C) Condolences
  D) For-your-information messages
  E) Confirmation messages

[babybsemail]

Answer to Question 1

Answer: D
Explanation: D) As with all routine messages, organize congratulatory notes directly by identifying the purpose for writing in the first sentence.

Answer to Question 2

Answer: B
Explanation: B) A congratulatory message is sent to recognize someone's achievements or important events. These events could be professional or personal.