Author Question: Messages that will not surprise, disappoint, or anger the audience are considered to be _____ ... (Read 143 times)

JMatthes · **on:** Jun 23, 2018

Messages that will not surprise, disappoint, or anger the audience are considered to be _____ messages.

A) direct
B) goodwill
C) routine
D) claims
E) confirmation

Question 2

In a survey of 500 business professionals, what percent would rather text than use voice mail?

A) 30
B) 40
C) 50
D) 60
E) 70

nathang24 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) Some business messages simply convey information rather than make requests or ask questions. For example, you may reply to requests, respond to claims, confirm information, make announcements, or provide instructions. You can consider these messages routine if the information will not surprise, disappoint, or anger the audience.

Answer to Question 2

Answer: C
Explanation: C) In a 2014 survey of 500 business professionals, 67 percent said that they use texting for business, with almost half of those indicating that if they need to leave a message, they would use texting rather than voice mail.