This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When responding to a customer request or complaint, how can a writer achieve the best results ... (Read 77 times)

wenmo

  • Hero Member
  • *****
  • Posts: 540
on: Jun 23, 2018
When responding to a customer request or complaint, how can a writer achieve the best results possible?
 
  A) By indicating how company policy determines the response to the request or complaint
  B) By indicating a more appropriate method of filing the request or complaint
  C) By identifying who is at fault regarding the request or complaint, and then offering a solution anyway
  D) By offering future discounts and benefits to ensure loyalty
  E) By showing understanding for the customer request or complaint

Question 2

What can be done to assure the writer that information has been received or understood?
 
  A) Send a message with a preliminary plan of action
  B) Send a confirmation message
  C) Send an indirect message indicating thoughts
  D) Send a confrontational message
  E) Acknowledge receipt of the message using email


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

scrocafella

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) To achieve a positive result, craft a response that shows understanding for the customer's complaint, apologizes when appropriate, and identifies a solution.

Answer to Question 2

Answer: A
Explanation: A) A confirmation message acknowledges that you have received information or that you have understood it correctly.


wenmo

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

xiazhe

  • Member
  • Posts: 331
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

More than 30% of American adults, and about 12% of children utilize health care approaches that were developed outside of conventional medicine.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

Persons who overdose with cardiac glycosides have a better chance of overall survival if they can survive the first 24 hours after the overdose.

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Results from sequential study of two cohorts tested at three ages and at three different points in t Results from sequential study of two cohorts tested at three ages and at three different points in t
William Kentridge, History of the Main Complaint. William Kentridge, History of the Main Complaint.
Blood types and results of donor and recipient combinations. Blood types and results of donor and recipient combinations.
Benedict's test results Benedict's test results
Results of Mendel’s Experiments Results of Mendel’s Experiments
Maternal Serum Screen Results Indicating an Abnormality Maternal Serum Screen Results Indicating an Abnormality
Video: Brain Anatomy Animation (Part 2 of 2)

For a complete list of videos, visit our video library