Business emails should ________.
A) focus on only one topic
B) contain only one paragraph
C) not contain bullet points
D) use generic headings
E) omit a salutation
Question 2
Which of the following is a consistent design principle that applies to all medium options?
A) Start with a purpose-driven introduction.
B) Break the message into big chunks.
C) Avoid the use of words such as first and second, that signal shifts in content.
D) Do not use parallel bullet lists.
E) Begin each paragraph right away without a topic sentence.