Author Question: Active listening ________. A) is the same as hearing B) is an innate skill that involves reading ... (Read 121 times)

Yolanda · **on:** Jun 23, 2018

Active listening ________.

A) is the same as hearing
B) is an innate skill that involves reading between the lines
C) is a learned skill that requires focusing on the speaker
D) never involves feedback on the information
E) decreases the chances of correctly understanding the information

Question 2

Good business communicators understand that ________.

A) their message must influence anyone who might come across it
B) their message must be able to reach their targeted audience
C) being a good writer is the only way to reach your audience
D) being a good listener is not necessary to understand audience concerns
E) being a good reader is vital, as it is the only way to gain insights into audience concerns

Viet Thy · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: C
Explanation: C) Active listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presented, and when possible, provide feedback about the information to ensure you understand it correctly.

Answer to Question 2

Answer: B
Explanation: B) Good business communicators understand that their messages must reach and influence the audience, the individual person or people for whom a message is intended. Being able to reach an audience requires that you be a good reader and listener to understand audience concerns, then to compose easy-to-read messages that address these concerns.