Answer to Question 1
Answer: When readers are potentially skeptical or hostile, consider using the indirect approach to logically build toward your conclusion or recommendation. If you guide readers along a rational path toward the answer, they are more likely to accept it when they encounter it. The two most common logical approaches are known as the 2 + 2 = 4 approach, in which you convince readers by demonstrating that everything adds up to your conclusion, and the yardstick approach, in which you use a number of criteria to decide which option to select from two or more possibilities.
Answer to Question 2
Answer: TRUE
Explanation: You're doing more than simply delivering informationyou're also analyzing a situation and presenting your conclusions. When your analysis is complete, you need to present your thinking in a compelling and persuasive manner.
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