Which population group is most likely to spread incorrect ...

[V@ndy87]

Which population group is most likely to spread incorrect information?
 
  A) Public affairs
  B) Trolls
  C) The misguided
  D) Unhappy customers
  E) Ragers

Question 2

After assessing a negative message, a quick response should be made based on what?
 
  A) Automated reputation analysis feedback
  B) A public relations plan
  C) Stakeholder feedback
  D) Advice from experts such as the legal department
  E) Comments from the online community

[rachel]

Answer to Question 1

Answer: C
Explanation: C) The Public Affairs Agency of the U.S. Air Force groups senders of negative messages into four categories, including trolls (those whose only intent is to stir up conflict), ragers (those who are just ranting or telling jokes), the misguided (those who are spreading incorrect information), and unhappy customers (those who have had a negative experience with the Air Force).

Answer to Question 2

Answer: B
Explanation: B) After you have assessed a negative message, quickly make the appropriate response based on an overall public relations plan. In addition to replying promptly, make sure your response won't make the situation even worse.

[V@ndy87]

Thanks for the timely response, appreciate it

[xoxo123]

Excellent