To avoid accusations of defamation, which of the following would ...

[appyboo]

To avoid accusations of defamation, which of the following would be most appropriate?
 
  A) Use words that sound confident and convincing.
  B) Use vague information that is open to interpretation.
  C) Only use abusing language verbally, never in writing.
  D) Emphasize a desire for a good relationship in the future.
  E) Consult the company's legal advisers before sending out any message that conveys bad news.

Question 2

Being verbally abused by a customer is an example of defamation.
 
  Indicate whether the statement is true or false.

[bpool94]

Answer to Question 1

Answer: D
Explanation: D) To avoid accusations of defamation, avoid using any kind of abusive language or terms that could be considered defamatory. Provide accurate information and stick to the facts. Never let anger or malice motivate your messages. Consult your company's legal advisers whenever you think a message might have legal consequences. Communicate honestly and make sure you believe what you're saying is true. Emphasize a desire for a good relationship in the future.

Answer to Question 2

Answer: FALSE
Explanation: Keep in mind that nothing positive can come out of antagonizing a customer, even one who has verbally abused you or your colleagues. If you don't, you could be sued for defamation, a false statement that damages someone's reputation. (Written defamation is called libel; spoken defamation is called slander.) To successfully sue for defamation, the aggrieved party must prove (1) that the statement is false, (2) that the language injures the person's reputation, and (3) that the statement has been communicated to others.

[appyboo]

Thanks for the timely response, appreciate it

[blakcmamba]

TYSM