Author Question: Updating someone on projects or the status of an order is an example of what type of routine ... (Read 33 times)

brutforce · **on:** Jun 23, 2018

Updating someone on projects or the status of an order is an example of what type of routine communication?

A) Goodwill messages
B) Answers to routine requests
C) Claims and adjustment requests
D) Good-news announcements
E) Routine informational messages

Question 2

A policy change is an example of what type of message?

A) Goodwill messages
B) Answers to routine requests
C) Claims and adjustment requests
D) Good-news announcements
E) Routine informational messages

todom5090 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: E
Explanation: E) Many messages involve sharing routine information, such as project updates and order status notifications. Use the opening of these routine messages to state the purpose and briefly mention the nature of the information you are providing. Provide the necessary details in the body and end your message with a courteous close.

Answer to Question 2

Answer: E
Explanation: E) Some routine informative messages may require additional care. For instance, policy statements or procedural changes may be good news for a company, perhaps by saving money. However, it may not be obvious to employees that such savings may make additional employee resources available or even lead to pay raises.