If a reader may not view a message as positive, what should be ...

[littleanan]

If a reader may not view a message as positive, what should be included in the body of the message?
 
  A) An explanation of what will happen if the action is not taken
  B) An explanation of potential benefits to the reader
  C) An explanation of potential benefits to the writer
  D) An explanation of the nature of the information being provided
  E) An explanation of the reasons for the decision to be followed by the decision

Question 2

A well written response to a request for information or action will do what for the writer?
 
  A) Positively influence the reader's perception of the writer and the organization
  B) Negatively influence the reader's perception of the writer and the organization
  C) Allow the writer to explain the benefits of working with their firm
  D) Encourage customer satisfaction
  E) Reinforce the organizations commitment to excellence

[maya.nigrin17@yahoo.com]

Answer to Question 1

Answer: B
Explanation: B) In instances in which the reader may not initially view the information positively, use the body of the message to highlight the potential benefits from the reader's perspective.

Answer to Question 2

Answer: A
Explanation: A) A prompt, gracious, and thorough response will positively influence how people think about you and the organization you represent. When you're answering requests from a potential customer or other decision maker, look for subtle and respectful ways to encourage a decision in your favor.

[littleanan]

Thank you

[maya.nigrin17@yahoo.com]

No problemo