When developing an opening statement for routine messages, what ...

[cabate]

When developing an opening statement for routine messages, what should the writer consider?
 
  A) The most important thing the writer wants to convey
  B) The most important thing the audience wants to know
  C) The level of detail needed
  D) The potential reaction of the audience
  E) What channel and medium should be used to convey the message

Question 2

When is it appropriate to use the direct approach for routine messages?
 
  A) When the reader may not be interested in what you have to say
  B) When you want to save the reader time
  C) When you have something to offer the reader
  D) When the readers will be interested in what you have to say
  E) When you are composing a message that will stay internal to the organization

[ms_sulzle]

Answer to Question 1

Answer: B
Explanation: B) The best way to write a clear opening is to have a clear idea of what you want to say. Before you begin, ask yourself, What is the single most important message I have for the audience?

Answer to Question 2

Answer: D
Explanation: D) Readers receiving routine replies and positive messages will generally be interested in what you have to say, so use the direct approach. Place your main idea (the positive reply or the good news) in the opening. Use the body to explain all the relevant details, and close cordially, perhaps highlighting a benefit to your reader.

[cabate]

Correct answers!

[ms_sulzle]

Great! Please up vote