Answer to Question 1
Answer: FALSE
Explanation: For simple requests, using the direct approach gets the job done with a minimum of fuss. In more complex situations, you may need to provide more extensive reasons and justification for your request.
Answer to Question 2
Answer: FALSE
Explanation: Routine requests can have up to three basic elements: What you want to know or what you want your readers to do, why you're making the request (not required in all cases), and why it may be in your readers' interest to help you (not applicable in all cases).