When using IM for business, which of the following is true? A) ...

[ericka1]

When using IM for business, which of the following is true?
 
  A) IM takes longer to plan than other social media messages.
  B) IM in business is more formal than IM for personal use.
  C) Companies encourage the use of acronyms to save time.
  D) Autocorrect functions will take care of spelling and grammatical issues.
  E) IM reduces the likelihood of inconvenient interruptions.

Question 2

Which of the following behavior issues are least likely to affect the use of IM in business?
 
  A) Mixing personal and business messages
  B) Constant interruptions
  C) Increased security and privacy concerns
  D) The risk of being out of the loop during conversations
  E) Having to rely on other people's typing abilities

[tanna.moeller]

Answer to Question 1

Answer: A
Explanation: A) Except for simple exchanges, take a moment to plan IM conversations in much the same way you would plan an important oral conversation. A few seconds of planning can help you deliver information in a coherent, complete way that minimizes the number of individual messages required.

Answer to Question 2

Answer: C
Explanation: C) To use IM effectively, keep in mind some important behavioral issues when relying on this medium: the potential for constant interruptions, the ease of accidentally mixing personal and business messages, the risk of being out of the loop (if a hot discussion or an impromptu meeting flares up when you're away from your PC or other IM device), and the frustration of being at the mercy of other people's typing abilities.

[ericka1]

Excellent

[samiel-sayed]

TYSM