Author Question: When writing email messages, which of the following best describes when the expectation of quality ... (Read 81 times)

Kthamas · **on:** Jun 23, 2018

When writing email messages, which of the following best describes when the expectation of quality writing is higher than for personal email?

A) The email is being sent to someone in a greater position of authority than the writer.
B) The email is being sent outside of the organization.
C) The email could be used as evidence in a lawsuit.
D) The email could be used as a permanent record.
E) Email messages on the job should always be of higher quality than personal email.

Question 2

Which of the following is true about emoticon use for business communications?

A) Emoticons should only be used for internal communications.
B) Emoticons should be avoided in all professional communications.
C) Emoticons can soften the impact of negative messages.
D) Emoticons can add depth and meaning to email messages.
E) Emoticons can be used for internal and external messages very effectively.

miss.ashley · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: E
Explanation: E) When you approach email writing on the job, recognize that business email is a more formal medium than you are probably accustomed to with email for personal communication. The expectations of writing quality for business email are higher than for personal email, and the consequences of bad writing or poor judgment can be much more serious. For example, email messages and other digital documents have the same legal weight as printed documents, and they are often used as evidence in lawsuits and criminal investigations.

Answer to Question 2

Answer: B
Explanation: B) Recently, though, an increasing number of professionals seem to be using them, particularly for communication with close colleagues, even as other professionals continue to view them as evidence of lazy or immature writing. In the face of these conflicting perspectives, the best advice is to use caution. Avoid emoticons for all types of external communication and for formal internal communication, and avoid those bright yellow graphical emoticons (and particularly animated emoticons) in all business communication.