Analyzing the needs of the audience and the situation takes place ...

[skymedlock]

Analyzing the needs of the audience and the situation takes place during what stage of the email development process?
 
  A) Planning
  B) Writing
  C) Completing
  D) Revising
  E) Responding

Question 2

Which of the following is best for private, short to medium length messages?
 
  A) Microblogs
  B) Instant messaging
  C) Podcasts
  D) Wikis
  E) Emails

[succesfull]

Answer to Question 1

Answer: A
Explanation: A) Even with fairly short messages, spend a moment or two on the message planning tasks, analyzing the situation, gathering necessary information for your readers, and organizing your message. You'll save time in the long run because you will craft a more effective message on the first attempt. Your readers will get the information they need and won't have to generate follow-up messages asking for clarification or additional information.

Answer to Question 2

Answer: E
Explanation: E) Email is still the best medium for many private, short- to medium-length messages, particularly when the exchange is limited to two people. Unlike with microblogs or IM, for instance, midsize messages are easy to compose and easy to read on email.