Answer to Question 1
Answer: A
Explanation: A) Abstractions tend to cause more trouble because they are often fuzzy and can be interpreted differently, depending on the audience and the circumstances. The best way to minimize such problems is to balance abstract terms with concrete ones. State the concept, and then pin it down with details expressed in more concrete terms. Save the abstractions for ideas that cannot be expressed any other way.
Answer to Question 2
Answer: C
Explanation: C) Although familiar words are generally the best choice, avoid clichsterms and phrases so common that they have lost some of their power to communicate. Buzzwords, newly coined terms often associated with technology, business, or cultural changes, are more difficult to handle than clichs because in small doses and in the right situations, they can be useful.