Author Question: Oral communication generally requires more tact than written messages. Indicate whether the ... (Read 146 times)

Deast7027 · **on:** Jun 23, 2018

Oral communication generally requires more tact than written messages.

Indicate whether the statement is true or false.

Question 2

Which of the following uses bias-free language?

A) Despite Ms. Curtis's disability, she does a good job.
B) Ms. Curtis's disability does not prevent her from doing a good job.
C) For a disabled person, Ms. Curtis does a good job.
D) Ms. Curtis's employee evaluations rank among the top five in the company.
E) Ms. Curtis is disabled, but she does a good job nonetheless.

ilianabrrr · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: FALSE
Explanation: Written messages and most forms of digital communication generally require more tact than oral communication. When you're speaking to someone live, you can soften your words by your tone of voice and facial expressions. Plus, you can adjust your approach according to the feedback you get. However, if you inadvertently offend someone in writing or in a podcast, for example, you usually don't get the immediate feedback you would need in order to resolve the situation. In fact, you may never know that you offended your audience.

Answer to Question 2

Answer: D
Explanation: D) Physical, cognitive, sensory, or emotional impairments should never be mentioned in business messages unless those conditions are directly relevant to the subject. If you must refer to someone's disability, put the person first and the disability second.