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Author Question: In terms of phone use, good etiquette suggests which of the following as being most important? A) ... (Read 51 times)

KWilfred

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on: Jun 23, 2018
In terms of phone use, good etiquette suggests which of the following as being most important?
 
  A) Speaking softly so others in the work space are not disturbed
  B) Don't waste time identifying yourselfit is no longer necessary with caller I.D.
  C) Allow calls to go to voicemail whenever possible to keep a record of calls
  D) Identify yourself when answering the phone before asking how you can be of help
  E) Using voice mail instead of other means for messaging

Question 2

Listening is a type of nonverbal communication.
 
  Indicate whether the statement is true or false.


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AISCAMPING

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) Answer promptly and with a smile so that you sound welcoming. Identify yourself and your company (some companies have specific instructions for what to say when you answer). Establish the needs of your caller by asking, How may I help you?

Answer to Question 2

Answer: FALSE
Explanation: Broad categories of nonverbal communication include facial expression, gestures and postures, vocal characteristics, personal appearance, touch, and time and space.


KWilfred

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

steff9894

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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