During a small group meeting, where will coworkers find most of ...

[dalyningkenk]

During a small group meeting, where will coworkers find most of the meaning of the message?
 
  A) Most of the meaning will come from the words spoken.
  B) Most of the meaning will come from the accuracy of the handouts.
  C) Most of the meaning will come from nonverbal cues.
  D) Most of the meaning will come from the list of those invited to the meeting.
  E) Most of the meaning will come from the visual aids such as PowerPoints.

Question 2

Touch is a nonverbal communication method that varies from culture to culture. When working in the U.S., what might the best practice be regarding touching others in the workplace?
 
  A) Only use touch to convey warmth.
  B) Only use touch to offer congratulatory wishes.
  C) Only use touch with same-sex coworkers.
  D) Only use touch with those of the same cultural background.
  E) When in doubt, don't touch.

[millet]

Answer to Question 1

Answer: C
Explanation: C) Nonverbal signals play a vital role in communication because they can strengthen a verbal message (when the nonverbal signals match the spoken words), weaken a verbal message (when nonverbal signals don't match the words), or replace words entirely. For example, you might tell a client that a project is coming along nicely, but your forced smile and nervous glances will send an entirely different message.

Answer to Question 2

Answer: E
Explanation: E) A manager might be comfortable using hugs to express support or congratulations, but his or her subordinates could interpret those hugs as a show of dominance or sexual interest. Touch is a complex subject. The best advice: When in doubt, don't touch.