Author Question: When eliminating filters and biases to understand what a speaker is saying requires what type of ... (Read 32 times)

Kthamas · **on:** Jun 23, 2018

When eliminating filters and biases to understand what a speaker is saying requires what type of listening skill?

A) Content
B) Critical
C) Empathic
D) Active
E) Effective

Question 2

The primary goal of content listening is to what?

A) To understand and retain information
B) To understand the logic of the argument
C) To determine the speakers intentions and motives
D) To understand the speakers feeling
E) To verify key points and look for a summary of a message

wilsonbho · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: D
Explanation: D) No matter what mode they are using at any given time, effective listeners try to engage in active listening, making a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying. They ask questions or summarize the speaker's message to verify key points and encourage the speaker through positive body language and supportive feedback.

Answer to Question 2

Answer: E
Explanation: E) The primary goal of content listening is to understand and retain the information in the speaker's message. With this type of listening, you ask questions to clarify the material but don't argue or judge. Try to overlook the speaker's style and any limitations in the presentation; just focus on the information.