When a receiver offers a smile when reading a message, the sender ...

[ETearle]

When a receiver offers a smile when reading a message, the sender can be assured the message has been well received.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is one of the most common uses of social media among U.S. businesses?
 
  A) Starting conversation threads to end users
  B) Communicating with stakeholders
  C) Allowing employees to voice concerns
  D) Monitoring online discussions about a company
  E) Increasing the publishing mindset amongst employees

[frre432]

Answer to Question 1

Answer: FALSE
Explanation: Nonverbal signals such as gestures and facial expressions can have many different meanings and must be decoded carefully.

Answer to Question 2

Answer: D
Explanation: D) Social media have given customers and other stakeholders a new voice. One of the most common uses of social media is the monitoring of online discussion forums about the company or its brands.

[ETearle]

TYSM

[lindahyatt42]

Gracias!