Which of the following represents the expected norms of behavior ...

[809779]

Which of the following represents the expected norms of behavior in a particular situation?
 
  A) Ethics
  B) Professionalism
  C) Being a team player
  D) Etiquette
  E) Communication

Question 2

Crafting a message to generate a specific response from an audience requires the use of what type of information?
 
  A) Practical
  B) Factual
  C) Concise
  D) Clear
  E) Persuasive

[matt]

Answer to Question 1

Answer: D
Explanation: D) Etiquette is an important element of an audience-centered communication and is different than ethics in that ethics represent moral values, and etiquette is an expected behavior, such as using email communications that are well written, spell checked, etc.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.

Answer to Question 2

Answer: D
Explanation: D) Clarifying expectations and responsibilities will generate a specific response from a specific audience, and should clearly state what is expected from them. This is different than a persuasive message that explains the benefits of the desired response.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.

[809779]

Thank you

[matt]

No problemo