When developing a recommendation for action that might be ...

[Metfan725]

When developing a recommendation for action that might be construed negatively by stakeholders, what technique should be incorporated in the communication?
 
  A) Practical and useful information only
  B) Factual information that supports the opinion
  C) Conciseness to save people's time
  D) Clearly identified concepts
  E) Persuasive techniques

Question 2

An audience-centered approach means focusing on what?
 
  A) The corporation's needs
  B) The sender's needs
  C) Technology use
  D) The audience's needs
  E) Time

[Benayers]

Answer to Question 1

Answer: B
Explanation: B) Even when an opinion is called for, presenting compelling evidence to support the opinion is necessary. When presenting information that may be considered negative, an objective, fact based argument will aid in objectivity in the decision-making process.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.

Answer to Question 2

Answer: D
Explanation: D) Successful communication is based on providing information based on the audience's needs and level of understanding, not the sender's needs and level of understanding. If the audience does not understand accept a message, the communication has failed, regardless of the sender's needs to communicate.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.