Answer to Question 1
Answer: C
Explanation: C) Psychologists Kurt Goldstein and Abraham Maslow popularized self-actualization as the desire to make the most of one's potential.
Answer to Question 2
Answer: C
Explanation: C) Encourage a positive response to your persuasive messages by (1) using positive and polite language, (2) understanding and respecting cultural differences, (3) being sensitive to organizational cultures, and (4) taking steps to establish your credibility.