Answer to Question 1
Answer: E
Explanation: E) To avoid negative surprises, managers should provide regular feedback and coaching as needed throughout the year if employee performance falls below expectations.
Answer to Question 2
Answer: Performance reviews clarify job requirements, give employees feedback on their performance relative to those requirements, and establish a personal plan of action to ensure continued performance in the future. Performance reviews also help companies set organizational standards and communicate organizational values. In addition, they document evidence of performance in the event that disciplinary action is needed or an employee later disputes management decisions regarding pay or promotions.