Author Question: Provide at least five guidelines to observe when making negative organizational announcements. ... (Read 33 times)

nelaaney · **on:** Jun 23, 2018

Provide at least five guidelines to observe when making negative organizational announcements.

What will be an ideal response?

Question 2

With the increase in the use of social media, it is important to ________ those who don't follow the rules of ethical communication.

A) limit website access from
B) not respond to
C) diligently guard and defend against
D) identify corporate policy for
E) hide unhappy customers and their potential for damage away from

AISCAMPING · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: (1) Match your approach to the situationif the news is relatively minor, the direct approach may be best. If it will come as a shock, use the indirect approach. (2) Consider the unique needs of each groupnot everyone needs the same information. (3) Give each audience enough time to react as needed. If a plant is closing, for example, employees may need months to find new jobs. (4) Give yourself enough time to plan and manage a response. Complaints and questions are likely to follow your announcement. (5) Look for positive angles but don't exude false optimism. (6) Minimize the element of surprise whenever possible. (7) Seek expert advice if you're not sure how to handle all aspects of the announcement.

Answer to Question 2

Answer: C
Explanation: C) Whatever you do, keep in mind that positive reputations are an important asset and need to be diligently guarded and defended. Everybody has a voice now, and some of those voices don't care to play by the rules of ethical communication.