When you are refusing a routine request from someone in an ...

[audragclark]

When you are refusing a routine request from someone in an established relationship, you
 
  A) should use the indirect approach.
  B) should invoke company policy if that is a possible out.
  C) don't need to invest as much time and effort as you would for other kinds of negative messages.
  D) should give the name of the person making the decision.
  E) should use the direct approach.

Question 2

When providing reasons and additional information for the bad news, the writer should
 
  A) explain why the news could be considered positive.
  B) trivialize the reader's concerns.
  C) allow the reader to think the news might be positive.
  D) tell the reader how the issue could be resolved.
  E) adjust the amount of detail to fit the audience and the situation.

[joewallace]

Answer to Question 1

Answer: A
Explanation: A) When a routine request from someone in an established relationship has been rejected, the audience is bound to be surprised and dismayed. This was one thing that your recipient counted on to be stable and reliable, and now she finds that it is no longer an option. For these reasons, it is wise to tread lightly in this kind of situation and use an indirect approach.

Answer to Question 2

Answer: E
Explanation: E) When providing reasons and additional information, the writer should explain why the news is negative, adjust the detail to fit the situation and the audience and avoid explanations if the reasons are confidential, complicated or irrelevant to the reader.

[audragclark]

Thanks for the timely response, appreciate it

[triiciiaa]

Wow, this really help