« previous next »

Author Question: When considering sharing bad news within an organization, managers must commit to A) determining ... (Read 67 times)

Bernana

  • Hero Member
  • *****
  • Posts: 530
on: Jun 23, 2018
When considering sharing bad news within an organization, managers must commit to
 
  A) determining what an employee may be implying, but not saying.
  B) responding only when each detail has been researched thoroughly.
  C) punishing those employees who spread bad news in the workplace.
  D) limiting the communication channels.
  E) listening when employees have negative information to share.

Question 2

When the audience is aware of the possibility of negative news, the writer should
 
  A) use an indirect approach.
  B) consider how emotionally involved the reader will be with the message.
  C) minimize the bad news in the middle of a paragraph.
  D) thank the audience for their understanding.
  E) encourage the audience to respond with any questions they may have.


chinwesucks

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) Managers must commit to maintaining open communication channels, truly listening when employees have negative information to share and not punishing employees who deliver bad news.

Answer to Question 2

Answer: B
Explanation: B) Consider using the direct approach when the audience is aware of the possibility of negative news, when the reader is not emotionally involved in the message, when you know that the reader would prefer the bad news first, when you know that firmness is necessary, and when you want to discourage a response.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Barbituric acid, the base material of barbiturates, was first synthesized in 1863 by Adolph von Bayer. His company later went on to synthesize aspirin for the first time, and Bayer aspirin is still a popular brand today.

Did you know?

According to the American College of Allergy, Asthma & Immunology, more than 50 million Americans have some kind of food allergy. Food allergies affect between 4 and 6% of children, and 4% of adults, according to the CDC. The most common food allergies include shellfish, peanuts, walnuts, fish, eggs, milk, and soy.

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

Although not all of the following muscle groups are commonly used, intramuscular injections may be given into the abdominals, biceps, calves, deltoids, gluteals, laterals, pectorals, quadriceps, trapezoids, and triceps.

The levels of biological organization The levels of biological organization
Percussing Liver Span, Determining Lower Liver Border Percussing Liver Span, Determining Lower Liver Border
Syntax Allows Us to Understand Language by the Organization of the Words Syntax Allows Us to Understand Language by the Organization of the Words
Organization of the nervous system. Organization of the nervous system.
Organization of the Cerebral Cortex Organization of the Cerebral Cortex
Reconstructing genotypes and determining genotype probabilities Reconstructing genotypes and determining genotype probabilities
Video: Genetics of Cancer

For a complete list of videos, visit our video library