When considering sharing bad news within an organization, ...

[Bernana]

When considering sharing bad news within an organization, managers must commit to
 
  A) determining what an employee may be implying, but not saying.
  B) responding only when each detail has been researched thoroughly.
  C) punishing those employees who spread bad news in the workplace.
  D) limiting the communication channels.
  E) listening when employees have negative information to share.

Question 2

When the audience is aware of the possibility of negative news, the writer should
 
  A) use an indirect approach.
  B) consider how emotionally involved the reader will be with the message.
  C) minimize the bad news in the middle of a paragraph.
  D) thank the audience for their understanding.
  E) encourage the audience to respond with any questions they may have.

[chinwesucks]

Answer to Question 1

Answer: E
Explanation: E) Managers must commit to maintaining open communication channels, truly listening when employees have negative information to share and not punishing employees who deliver bad news.

Answer to Question 2

Answer: B
Explanation: B) Consider using the direct approach when the audience is aware of the possibility of negative news, when the reader is not emotionally involved in the message, when you know that the reader would prefer the bad news first, when you know that firmness is necessary, and when you want to discourage a response.