Author Question: Use the direct approach for negative messages, if the message will have a relatively minor impact on ... (Read 50 times)

berenicecastro · **on:** Jun 23, 2018

Use the direct approach for negative messages, if the message will have a relatively minor impact on the audience.

Indicate whether the statement is true or false.

Question 2

An advantage of the direct approach for communicating bad news is that it keeps the message short.

Indicate whether the statement is true or false.

chevyboi1976 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: TRUE
Explanation: When the situation is fairly simple and the bad news won't come as a shock, a direct approach is preferred for delivering negative news.

Answer to Question 2

Answer: TRUE
Explanation: The direct approach delivers the negative news up front, thereby keeping discussion and questions to a minimum.