During the process of composing a negative message, you should ...

[Pineappleeh]

During the process of composing a negative message, you should try to
 
  A) choose a buffer that will distract your reader.
  B) gain the reader's acceptance of the bad news.
  C) leave the reader with hope that you will change your decision.
  D) avoid stating the bad news.
  E) surprise the audience with the bad news.

Question 2

Explain what you should include in an effective recommendation letter.
 
  What will be an ideal response?

[Dnite]

Answer to Question 1

Answer: B
Explanation: B) Gaining acceptance of the bad news is one of several goals to seek in writing a negative message. You also need to focus on conveying the news, maintaining goodwill and a good image for your company, and in some cases, limiting further correspondence on the matter.

Answer to Question 2

Answer: A successful recommendation letter includes the following information: (1) the candidate's full name, (2) the position or other objective the candidate seeks, (3) the nature of your relationship with the candidate, (4) facts and evidence relevant to the candidate and the opportunity, (5) a comparison of this candidate's potential with that of peers, and (6) your overall evaluation of the candidate's suitability for the opportunity.

[Pineappleeh]

Correct answers!

[Dnite]

Great! Please up vote