You're preparing an internal blog post about this year's annual ...

[colton]

You're preparing an internal blog post about this year's annual company picnic. The message is generally positive, but you need to say thatunlike past picnicsthe event will not be catered.
 
  What approach is best for conveying mildly disappointing information such as this in the context of a positive message?
  Indicate whether the statement is true or false.

Question 2

What three goals should you have when answering routine requests and a potential sale is involved?
 
  What will be an ideal response?

[fauacakatahaias]

Answer to Question 1

Answer: In a generally positive routine message, place mildly disappointing information in as favorable a context as possible.

Answer to Question 2

Answer: Your goals should be: (1) to respond to the inquiry and answer all questions, (2) to leave your reader with a good impression of you and your firm, and (3) to encourage the future sale.