In a positive message, you should explain your point completely ...

[arivle123]

In a positive message, you should explain your point completely in
 
  A) the introduction.
  B) the body.
  C) the close.
  D) all three, since repetition is the key to getting the message across.
  E) none of the above, allowing the reader to figure it out on his or her own.

Question 2

If you have mildly disappointing information to deliver as part of a positive message, you should
 
  A) put the negative information in a favorable context.
  B) simply omit it from the message.
  C) put the negative information first.
  D) put the negative information last.
  E) use humor to suggest the outcome is not too bad.

[EAN94]

Answer to Question 1

Answer: B
Explanation: B) In a positive message, express your main idea in the introduction. Fully explain your point by providing relevant details, explanations, or considerations in the body of the message.

Answer to Question 2

Answer: A
Explanation: A) A favorable context should not mislead or obfuscate. Simply express the negative news in the most positive possible manner. For example, rather than tell a customer only that he can't purchase his favorite tennis discontinued racket, be sure to tell him that he can purchase a new model you think is even better than the original.

[arivle123]

Thank you

[EAN94]

Happy to help you