Most simple requests can be handled by explaining A) what you ...

[chandani]

Most simple requests can be handled by explaining
 
  A) what you want to know or want the reader to do.
  B) who is making the request.
  C) why the request is critical.
  D) who the reader should seek help from to fulfill the request.
  E) the potential outcome if the request is denied.

Question 2

A claim is ________; an adjustment is ________.
 
  A) a goodwill message; a means to an end
  B) an emotional reaction; a calculated response
  C) a formal complaint; a settlement of a claim
  D) an informal complaint; an emotional reaction
  E) an assertion; a shift in point of view

[triiciiaa]

Answer to Question 1

Answer: A
Explanation: A) Most simple requests can be handled with three message points: what you want to know or want your audience to do, why you're making the request, and what's in it for your readers if they help you.

Answer to Question 2

Answer: C
Explanation: C) If you're dissatisfied with a company's product or service, you can make a claim (a formal complaint) or request an adjustment (a settlement of a claim).

[chandani]

Thank you

[triiciiaa]

Happy to help you