Including a deadline in the close of a request A) is rude and ...

[sam.t96]

Including a deadline in the close of a request
 
  A) is rude and unprofessional.
  B) is acceptable for internal audiences, but never external audiences.
  C) will offend your audience, unless they are your subordinates.
  D) is effective only when you explain the consequences of failing to meet it.
  E) helps the audience understand exactly what you want.

Question 2

When asking for information and action, explaining why you're making the request
 
  A) is unnecessary since the audience is likely to comply.
  B) is part of an effective strategy for getting what you want.
  C) suggests that you think the audience is unintelligent.
  D) causes your request to be wordy and hard to understand.
  E) generally reduces the likelihood of receiving a positive response.

[Tonyam972]

Answer to Question 1

Answer: E
Explanation: E) When writing routine requests, clearly state any important deadlines in the closing. Stating deadlines in a request isn't rude. It's acceptable for internal and external messages, and it won't offend the audience. Explaining the consequences of failing to meet a deadline is unnecessary; it may also be offensive, since it can imply that you don't trust the recipient to observe the deadline.

Answer to Question 2

Answer: B
Explanation: B) When making a routine request, explain that request in the body of the message. Make the explanation a smooth and logical outgrowth of your opening remarks. If possible, point out how complying with the request could benefit the reader. An explanation should be an integral part of your message. An explanation won't insult your audience's intelligence; neither will it reduce the likelihood of receiving a positive response.

[sam.t96]

Gracias!

[lkanara2]

Excellent