In most cases, when making routine requests you should assume ...

[ereecah]

In most cases, when making routine requests you should assume that the audience will not comply.
 
  Indicate whether the statement is true or false.

Question 2

Much of the most critical communication between a company and its customers is about
 
  A) production issues.
  B) quality issues.
  C) unique problems that may arise.
  D) routine matters.
  E) personnel issues.

[pangili4]

Answer to Question 1

Answer: FALSE
Explanation: Because the request is routine, you can generally assume that readers will comply, once they understand the reason for your request.

Answer to Question 2

Answer: D
Explanation: D) Much of the vital communication between a company and its customers is about routine matters, from product operation hints and technical support to refunds and order glitches. These messages fall into two groups: routine requests, in which you ask for information or action from another party, and a variety of routine and positive messages.

[ereecah]

Thank you

[pangili4]

No problemo