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Author Question: In the closing section of a routine request, ________ would be out of place. A) asking a series ... (Read 58 times)

PhilipSeeMore

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on: Jun 23, 2018
In the closing section of a routine request, ________ would be out of place.
 
  A) asking a series of questions
  B) requesting some specific action
  C) expressing your goodwill and appreciation
  D) providing your contact information
  E) including relevant deadlines

Question 2

When making a routine request, you should
 
  A) use the inductive plan.
  B) assume that the audience is willing to comply.
  C) demand immediate action.
  D) explain the consequences of failing to comply.
  E) assume that the audience will not be willing to comply.


nhea

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) Close routine requests with a request for some specific action, information about how you may be reached, and an expression of appreciation.

Answer to Question 2

Answer: B
Explanation: B) What makes a routine request routine is that the matter is fairly simple and straightforward and you anticipate no resistance from your audience. If you conclude that your audience is resistant, you need to recognize that your request is not routine and you will need to take special measures in order to secure compliance.


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