When using IM to communicate with clients and vendors, your ...

[fagboi]

When using IM to communicate with clients and vendors, your greatest concern is likely to be
 
  A) incompatibility between your company's IM system and the systems your vendors and clients use.
  B) the need for users to learn complicated software that may take years to learn.
  C) the ability to use it only on expensive, highly specialized devices.
  D) the high cost.
  E) the need to include visual references.

Question 2

What are emoticons? Why are they controversial in business communication?
 
  What will be an ideal response?

[blfontai]

Answer to Question 1

Answer: A
Explanation: A) Your company's IM system may not be compatible with all other systems. Therefore, it would be wise to check with vendors to make sure that their systems work well with your system. If you do find IM system conflicts with vendors, you may need to return to an email based system.

Answer to Question 2

Answer: Email is a lean medium, so expressing emotional nuances in an email message will challenge even experienced communicators. Therefore, users of email (IM and texting too) have developed emoticons to express emotions in casual communication. Over the years, using emoticons in business communication has been widely regarded as unprofessional. Recently, though, more professionals seem to be using them, particularly for communication with close colleagues, even as other professionals still view them as evidence of lazy or immature writing. Given these conflicting perspectives, think carefully before including an emoticon in a workplace email. As a rule, avoid emoticons for all types of external communication and for formal internal communication, and avoid those bright yellow graphical emoticons in all business communication.