Which one of the following is a planning step in creating ...

[beccaep]

Which one of the following is a planning step in creating effective email messages?
 
  A) following company email guidelines and policies
  B) double-checking your recipient list before sending your message
  C) creating informative subject lines that clarify the purpose of your message
  D) deciding whether to mark your message as urgent
  E) writing a concise statement of audience needs

Question 2

When you're writing email messages in the workplace, remember that business emails
 
  A) require a higher level of quality than personal emails.
  B) should never be shorter than one screen.
  C) aren't constrained by the rules of grammar, punctuation, and syntax.
  D) are the best medium for internal messages, regardless of their content.
  E) should be written in the same format as a personal email.

[millet]

Answer to Question 1

Answer: A
Explanation: A) Use the planning step to make sure that you understand the restrictions your company places on email usage.

Answer to Question 2

Answer: A
Explanation: A) The expectations of writing quality for business email are higher than for personal email, and the consequences of bad writing or poor judgment can be much more serious.