Author Question: Email messages A) generally require less care than other messages, since email is temporary and ... (Read 109 times)

tiffannnnyyyyyy · **on:** Jun 23, 2018

Email messages

A) generally require less care than other messages, since email is temporary and easily deleted.
B) should be written with the assumption that they will be stored forever.
C) should always be less formal in business than messages in other media.
D) should be replaced with IM whenever possible.
E) are a productive tool to gain access to anyone in the organization.

Question 2

Which of the following will help you write effective email messages?

A) clarify meaning with the use of emoticons
B) avoid sending long, complex messages
C) assume the email will be read on a large screen
D) use all caps to bring attention to critical information
E) use as many acronyms as possible

isabelt_18 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) Most emails can be retrieved with a simple search. Almost no emails are beyond the reach of a skilled technician. So once an email is written, consider it to be permanent.

Answer to Question 2

Answer: B
Explanation: B) Long messages are easier to read as attached reports or web content.