Using humor in business messages is A) an effective way to ...

[jjjetplane]

Using humor in business messages is
 
  A) an effective way to build strong relationships with international clients you are not familiar with.
  B) usually not effective, and is always inappropriate for formal and intercultural messages.
  C) appropriate for external messages, but never for internal.
  D) expected in virtually every profession.
  E) a method to support the use of the you attitude.

Question 2

Why should writers avoid phrases such as, attached please find and we are in receipt of?
 
  A) They are rude.
  B) They are too intimate.
  C) They are stale and pompous.
  D) They involve preaching and bragging.
  E) They are too conversational.

[diesoon]

Answer to Question 1

Answer: B
Explanation: B) Humor can be effective, but it can also backfire and cause problems and misunderstanding. In a face-to-face meeting, you might use humor to charm a client. However, in a business message, humor is almost never worth the risk.

Answer to Question 2

Answer: C
Explanation: C) Effective business writers avoid stale or pompous language. Instead, they use plain language to write business messages in a conversational tone.

[jjjetplane]

Excellent

[olderstudent]

TYSM