It is best to limit your use of the word you in business messages ...

[Mr3Hunna]

It is best to limit your use of the word you in business messages if
 
  A) you know your audience well.
  B) your organization prefers an informal, personal style.
  C) you are filling your audience's informational needs.
  D) it will make your message sound overly authoritative or accusing.
  E) it is being relayed digitally.

Question 2

Use ________ to avoid categorizing or stigmatizing people based on their gender, race, ethnicity, age, level of ability, or other personal characteristics.
 
  A) abstract language
  B) descriptive language
  C) bias-free language
  D) denotative language
  E) positive language

[xiaomengxian]

Answer to Question 1

Answer: D
Explanation: D) While focusing on you is advised for business correspondence, overuse of the actual word you can result in a message that sounds bossy and dictatorial.

Answer to Question 2

Answer: C
Explanation: C) Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, disability, or other personal characteristics.